Your safety is the foundation of CouthActs. Every feature we build starts with the question: does this protect our users?
Every active booking on CouthActs includes an SOS button. When triggered by either the customer or provider, the following happens immediately:
The SOS feature is available on every active booking page. In a life-threatening emergency, always call your local emergency number (911 in the US) first.
CouthActs provides tiered protection coverage to protect your cargo and transactions. The appropriate tier is determined by transport mode and declared cargo value.
Basic
Included with every booking at no additional cost. Covers loss or damage up to the platform's standard liability limit. Suitable for standard-value shipments across all transport modes.
Enhanced
Higher liability limits for medium-to-high-value cargo. Includes coverage for delays, temperature excursions (refrigerated), and partial loss. Available as an add-on during job posting.
Premium
Comprehensive coverage for high-value, specialized, or hazardous cargo. Includes all-risk protection, door-to-door coverage, and dedicated claims handling. Required for shipments above the enhanced tier threshold.
Every provider on CouthActs must pass a multi-step verification process before they can bid on jobs or receive payments. This process includes:
Government-issued photo ID is checked against the provider’s account details. A $20 non-refundable verification fee applies per attempt.
Business name, registration number, and jurisdiction are validated against public registries where available.
DOT, MC, FMCSA, IMO, FAA, and other mode-specific regulatory IDs are verified against the issuing authority’s databases.
Active protection certificates are reviewed for coverage type, limits, and validity period. Expired or insufficient coverage results in verification denial.
Verified providers are subject to periodic re-verification. Expired credentials or insurance will result in automatic suspension until updated documentation is provided.
The CouthActs escrow system ensures that money only changes hands when the service is delivered. Here is how it works:
CouthActs provides a structured dispute resolution process to handle disagreements between customers and providers fairly:
Either party can file a dispute from the booking details page within the allowed window. The dispute must include a description and any supporting evidence (photos, documents, tracking data).
Both parties are notified and given a defined period to submit their side of the story with supporting materials. The CouthActs resolution team reviews all evidence impartially.
Based on the evidence, the resolution team issues a determination. Outcomes may include full release of funds to the provider, full refund to the customer, or a split decision with partial amounts to each party.
If either party disagrees with the determination, they may submit a one-time appeal with additional evidence within the appeal window. The appeal is reviewed by a senior member of the resolution team.
If you have a safety concern, need to report an incident, or have questions about our safety features, reach out directly.
safety@couthacts.com